1. Introduction

Welcome to Kitchenora. Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your information when you use our website kitchenora.sbs.

By using our website, placing an order, or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and order-related information when you browse our website, create an order, contact customer support, or interact with our services.

3. How We Use Your Information

We use your information to provide a smooth shopping experience and to process your orders safely.

4. Payment Information

We do not store your complete card number, UPI PIN, banking password, or sensitive payment credentials on our website.

Payments are processed through secure third-party payment service providers or available payment methods. We may store limited payment status information such as order payment confirmation, transaction reference, and refund status for business and support purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and advertising tags to improve user experience, understand website performance, and show relevant advertisements.

You can choose to disable cookies through your browser settings. However, some parts of our website may not work properly if cookies are disabled.

6. Sharing of Information

We do not sell your personal information to unrelated third parties. We may share required information only with trusted service providers who help us run our business.

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

However, no online transmission or storage system is completely secure. We recommend that you also keep your account and payment details safe.

8. Data Retention

We may retain your personal and order information for as long as necessary to complete orders, provide support, maintain business records, prevent fraud, and comply with legal or tax requirements.

9. Your Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable legal and business requirements.

10. Children’s Privacy

Our website is intended for general users and online shoppers. We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, or external services. We are not responsible for the privacy practices or content of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

13. Contact Information