1. Introduction

Thank you for shopping with Kitchenora. This Refund & Return Policy explains when a product can be returned, replaced, cancelled or refunded after purchase from our website kitchenora.sbs.

Please read this policy carefully before placing an order. By placing an order on our website, you agree to the terms mentioned below.

2. Return Eligibility

You may request a return or replacement within 7 days of delivery if your order meets any of the following conditions:

3. Non-Returnable Cases

Return, replacement or refund may not be accepted in the following cases:

4. Return Request Process

To request a return, replacement or refund, please contact our customer support team with complete order details.

5. Return Inspection

Once your return request is approved, the product may need to be returned to us or inspected through our logistics partner. The product must be returned in its original packaging along with all accessories, manuals, warranty cards and invoice, where applicable.

After receiving the returned product, our team will inspect it. If the product is found eligible as per this policy, we will process a replacement or refund.

6. Replacement Policy

If the product is damaged, wrong or defective and replacement stock is available, we may offer a replacement instead of a refund.

Replacement approval depends on product condition, proof submitted by the customer, and stock availability.

7. Refund Timeline

Approved refunds are processed after product inspection and approval by our support team.

8. Refund Method

Refunds will be processed to the original payment method where possible. For COD orders, refunds may be processed through bank transfer or UPI after verification of customer details.

9. Order Cancellation

Orders can be cancelled before dispatch. Once an order is shipped, cancellation may not be possible.

If you want to cancel an order, please contact us as soon as possible at Kitchenora@gmail.com with your order number.

10. Damaged or Tampered Package

If the package appears damaged, opened or tampered with at the time of delivery, please record photos or video and contact our support team immediately.

For faster resolution, we recommend keeping an unboxing video from the start of opening the package.

11. Warranty Related Issues

Product warranty, if available, will be mentioned on the product page, product packaging or invoice. Warranty terms may vary depending on the product type.

Warranty may not cover damage caused by misuse, improper handling, unauthorized repair, physical damage, water damage, electrical issues caused by external factors, or normal wear and tear.

12. Contact Information