Shipping Policy
Store Policy Information
Shipping Policy for Kitchenora
At Kitchenora, we aim to deliver your kitchen and home essentials safely, clearly and within the estimated delivery timeline.
Last Updated: 25 May 2026
1. Introduction
Thank you for shopping with Kitchenora. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from our website kitchenora.sbs.
By placing an order on our website, you agree to the shipping terms mentioned in this policy.
2. Order Processing Time
Orders are usually processed within 1â2 business days after successful order confirmation and payment/COD verification.
3. Estimated Delivery Time
Delivery time may vary depending on your location, courier service availability and external conditions.
4. Shipping Coverage
We currently ship products across serviceable locations in India. Some PIN codes may not be serviceable by our courier partners.
5. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Some products or offers may include free shipping. Shipping charges may vary depending on product type, delivery location, order value or ongoing offers.
6. Order Tracking
Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp or available order tracking option.
7. Delivery Process
Order Placed
Customer places an order on kitchenora.sbs.
Order Processed
Order is checked, packed and prepared for dispatch.
Order Shipped
Courier partner picks up the package for delivery.
Order Delivered
Package is delivered to the customer address.
8. Incorrect or Incomplete Address
Please provide a complete and accurate delivery address, including house number, street name, area, city, state, PIN code and correct phone number.
Kitchenora is not responsible for delivery delays or failed delivery caused by incorrect, incomplete or unreachable address details provided by the customer.
9. Delayed Delivery
We try our best to deliver orders within the estimated timeline. However, delivery may be delayed due to reasons beyond our control.
10. Damaged or Tampered Package
If the package appears damaged, opened or tampered with at the time of delivery, please take photos or record a video before opening the package.
For damaged package concerns, contact us within 24â48 hours of delivery with your order number and proof.
11. Failed Delivery or Returned Shipment
If delivery fails because the customer is unavailable, phone number is unreachable, address is incorrect, or delivery is refused, the shipment may be returned to us.
In such cases, re-shipping may be subject to product availability and additional shipping charges, where applicable.
12. Contact Information
Kitchenora
Pahari Dhiraj, Sadar Bazaar,
New Delhi, Delhi â 110006, India
