1. Introduction

Welcome to Kitchenora. These Terms & Conditions apply to your access and use of our website kitchenora.sbs, including browsing products, placing orders, making payments and contacting customer support.

By using our website or placing an order, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Website Use

You agree to use our website only for lawful purposes and in a way that does not harm the website, other users, or our business.

3. Product Information

At Kitchenora, we try to provide clear product details, images, specifications, prices and availability information. However, minor variations may occur due to photography, lighting, screen settings or product updates.

4. Pricing and Availability

All prices listed on our website are shown in Indian Rupees unless stated otherwise. Product prices, offers and availability may change without prior notice.

The final amount payable will be shown at checkout before order confirmation. We reserve the right to correct any pricing, product information or availability errors.

5. Orders and Order Confirmation

After placing an order, you may receive order confirmation through website notification, email, SMS or WhatsApp, depending on the details provided by you.

Kitchenora reserves the right to accept, reject, cancel or verify any order due to payment issues, incorrect details, suspicious activity, stock unavailability or other valid reasons.

6. Payment Terms

We may offer payment options such as online payment, UPI, cards, wallets, net banking, Cash on Delivery or other available methods, depending on website and payment partner availability.

7. Shipping and Delivery

Orders are shipped according to our Shipping Policy. Estimated delivery timelines may vary depending on location, courier partner, product availability and external factors.

Kitchenora is not responsible for delays caused by incorrect address, unreachable phone number, courier issues, weather conditions, public holidays or circumstances beyond our control.

8. Returns, Replacements and Refunds

Returns, replacements and refunds are handled according to our Refund & Return Policy. Customers must raise eligible return or replacement requests within the mentioned return window.

9. Order Cancellation

Orders can usually be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

For cancellation support, contact us as soon as possible at Kitchenora@gmail.com with your order details.

10. Warranty Disclaimer

Product warranty, if applicable, will be mentioned on the product page, product packaging, invoice or warranty card. Warranty terms may vary by product type.

11. User Information

You agree to provide complete and accurate information for order processing, delivery and support. Kitchenora is not responsible for failed delivery, delayed support or order issues caused by incorrect customer information.

12. Privacy

Your personal information is collected, used and protected according to our Privacy Policy.

13. Intellectual Property

All website content, including brand name, logo, text, images, layout, graphics, product descriptions and design elements, belongs to Kitchenora or respective content owners.

You may not copy, reproduce, distribute, modify or misuse any website content without written permission.

14. Limitation of Liability

Kitchenora is not liable for indirect, incidental, special or consequential damages arising from use of our website, delay in delivery, product misuse, technical issues or third-party service failures.

Our liability, if any, will be limited to the amount paid by the customer for the specific product/order, subject to applicable law.

15. Prohibited Activities

You must not use our website for any fraudulent, illegal or harmful activity.

16. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, advertising platforms and hosting providers. We are not responsible for delays, errors or failures caused by third-party service providers.

17. Changes to Terms

Kitchenora may update these Terms & Conditions from time to time. Updated terms will be posted on this page with the latest updated date.

Continued use of our website after changes means you agree to the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in India, as applicable.

19. Contact Information